Website support & maintenance
Our London-based WordPress website support and maintenance services offer technical assistance, helping you keep your website secure and up to date, and evolve it over time as your needs change.
Get some supportFlexible WordPress website support that feels like it's in-house.
New pages & features
We build new pages, modules and functionality as your business grows – designed and developed to match seamlessly with your existing site.
Content updates
Need a page updated, a banner changed, or a new blog post added? We handle day-to-day content changes for you.
Bug & error fixes
Fast turnaround on bug fixes and urgent changes – most issues resolved within a few hours.
Security & backups
Regular WordPress core, theme, and plugin updates applied in a staging environment first, with automated daily backups stored off-site.
Advice & guidance
Strategic, no-jargon advice on what to build next, where to invest, and how to get the most from your WordPress website as it evolves.
Hosting & domains
We both offer and can manage your hosting, DNS, SSL, domain renewals, and email accounts – so the technical foundation stays solid.
Our website support options
Flexible prepaid hours
A number of hours purchased upfront and chipped away at and topped up over time, as and when support is needed.
Monthly/quarterly retainer
A regular number of hours each month/quarter enabling you to reliably budget. Unused time rolls over to the next period.
One-off support
A single to-do list or chunky task which is quoted for upfront and carried out in one hit.
Full transparency
We record and log every task we carry out, so you have a full view of what we're doing and how long it's taking us.
The benefits of partnering with us.
We pair deep WordPress expertise with a transparent, collaborative approach, so every project lands with clarity and confidence.
- Peace of mind – someone is always happy to help.
- Proactive updates and support, before issues arise.
- Fast response times on support requests.
- No long-term contracts – flexible prepaid plans available.
- Dedicated point of contact for all requests.
Frequently asked.
Quick answers to the things we get asked most. Still need clarity? Drop us a line.
01What's included in your support plans?
We'll tailor a plan to your needs. We can include anything from design, development or regular support tasks – essentially, it's just time being made readily available for you to access, regardless of your type of request. Whether a typo, regular maintenance or something chunkier, we have you covered.
02How quickly do you respond to urgent issues?
Urgent issues are usually acknowledged within 1 hour during business hours. Most bugs are resolved within 24 hours. We also have a WhatsApp line available for out-of-hours support.
03Can I upgrade or cancel my plan easily if my needs change?
Absolutely. All plans can be cancelled with 1 month's notice. Flexible prepaid hours have a 12-month lifespan, so plenty of time to use them up. We use quality of service to keep clients, not contracts. That being said, some industries such as financial services require a watertight contract, in which case we can provide this.
Lewis somehow finds a way to make even our most complex requests possible, and always in a timely manner.
Celia AlmeidaDigital Director – InkVauxhall One commissioned Lewis to upgrade a website that had become outdated. We've had an excellent experience.
Isobel PicklesMarketing & Communications Manager – Vauxhall OneWe discovered Lewis as a result of a rigorous search for a new website designer during lockdown and... what a find!
Paul HattamDirector – The PhysiosLewis and the team really engaged with our project. We are really pleased with the result.
Ian HoyManaging Director – Tide InsuranceI've worked with Lewis on a number of projects over the last few years and he's been invaluable each and every time.
Tristan ParkerDigital Marketer – INKI have had the pleasure of working with Lewis for over three years now, and I can confidently speak to his professionalism.
Zena KamgaingFounder – Zena's Kitchen
